Delivery / Pickup Information

**DELIVERY CALENDAR HAS MOVED TO THE BOTTOM OF THE PAGE!**

**We do not use third-party carriers to ship our products, therefore we cannot send food outside of our regular delivery areas.**

1.  PICK-UP OPTION

Yes, you can pick up your order!!  **Pickup is by appointment only Monday-Saturday**. If you have opted to pick-up from us in Lake Country you will receive a notification when your order is ready for collection. Location information is included in the notification. Your order will not be available for pick-up until you have been notified.
 Orders must be collected in full within 5 days of order date. Pick-up freezer space is limited so orders not collected within this timeframe will be returned to storage and will no longer be available in our customer collection freezer.

2.  DELIVERY OPTION

a.  Order Deadline

Deadline for delivered orders is 1:00 pm on the day prior to the next scheduled route date.

  • Tuesday delivery (South routes):  Order deadline --> Monday 1:00 pm
  • Thursday delivery (North routes):  Order deadline --> Wednesday at 1:00 pm

 b. Delivery Time

Delivery time is between 8:00 am and 4:30 pm.  Depending on the number of deliveries we have, your order may arrive earlier or later than your previous delivery.

If you need your ordered delivered within a specific time window, please let us know by 1:00 pm on the day BEFORE your delivery and we will do our very best to accomodate.

Please note we cannot defer delivery dates. All orders will be delivered on the next applicable delivery cycle.

c. Delivery Routes

Please see the corresponding calendar and delivery route information below for the next delivery date in your area:

South #1 (S1)  ** WEEKLY **
- Kelowna
- West Kelowna / Westbank
- South Westside Road

South #2 (S2) ** BI-WEEKLY **
- Peachland / Summerland
- Penticton / Naramata
- Kaleden / OK Falls
- Oliver 

North #1 (N1) ** WEEKLY **
- Lake Country
- Vernon

North #2 (N2) ** BI-WEEKLY **
- Lumby
- Armstrong / Enderby
- Salmon Arm
- North Westside Road / Westshore Estates / Parker Cove

North #3 (N3) ** BI-WEEKLY **
- Falkland / Westwold
- Monte Lake
- Kamloops

We also serve customers in between the major hubs (towns) on all delivery routes. If you want to confirm your address with one of our delivery routes, or for any other related questions, please reach out via email to simplyrawokanagan@gmail.com

DELIVERY CALENDAR