Frequently Asked Questions

How much raw feed should I give my dog?

Generally speaking, 3% of your dogs body weight per day is recommended. However, each dog is different and nutritional needs will vary based on age, activity level and overall health. All blends come in 1/3lb pucks for easy feed distribution. Dogs require 1 puck for every 10-15lbs of body weight, per day. Older, less active dogs may require less while growing puppies and active dogs may require more. 

For more information on feeding and transitioning, please visit our Feeding Information page.

How should I prepare raw feed before giving it to my dog?

We recommend taking the daily quantity for your dog out of the freezer and into the fridge. That being said, we know many of our customers who feed frozen portions to their dogs without issue.

Where do you deliver?

From Oliver to Enderby & Lumby, Salmon Arm, Kamloops and everywhere in between!  Please see the Delivery Schedule link on the home page.

For delivery inquiries in Vancouver and the Lower Mainland, please email or click the button below:

I chose home delivery, when will I receive my order?

Once you select home delivery, your order will join the next delivery date (we deliver every Tuesday on our south route & Thursday on our north route). 
Please check the Delivery Schedule page for delivery information and order deadline time.

Can I pick up my order?

Yes!  Only Simply Raw Okanagan customers have the option to pick up their order here in Lake Country. 

  • Upon checkout, use the code LCPICKUP to ensure you are not charged a delivery fee.
  • Once you place your order, please email to arrange a pick up date and time.

How is the feed portioned in the boxes?

We sell our product in 20lb boxes, with our most popular options being offered in a 10lb box as well (Beef Gourmet, Bone-in Blueberry Duck, Turkey, Beef & Veggies), with portions being divided into frozen pucks. Each puck is approximately 1/3rd of a pound in size. There are approximately 60 pucks per 20lb box.

What is your return policy?

We are 100% behind our product. If for any reason you're not satisfied with the raw feed, please drop us a line for assistance! For sealed, unopened boxes we can offer a product replacement, or full refund. For hygienic reasons we can’t accept opened or half consumed products, but we can always sort out these issues, just contact us!